Warranty information

Warranty information

Bytestock warranty & item grading

Every product from Bytestock is rigorously tested and verified before being made available to customers. But, for when faults do occur, we offer an industry-leading 5-year warranty on all non-consumable systems and components.

As soon as new stock arrives at our warehouse it enters our multi-point inspection and testing process. Here, all functions of the server and/or components are checked not only to see that they’re working but how well they’re working.

Any system or component falling below a strict minimum performance rating (all set relevant to the component in question e.g. write speed for HDDs) is refurbished or replaced to ensure the items we supply are of the best possible quality.

However, just like with brand new technology, unforeseen errors and faults can occur from time to time, and getting systems back up and running as quickly as possible is paramount to the Bytestock service.

That’s why Bytestock offers an industry-leading 5 Year Warranty on everything from full server systems down to individual components.

Exclusions

In fact, the only products not covered by our standard 5 Year Warranty are consumable items; those components which have a limited life defined by how they function. Products we determine as consumable are:

Bytestock rack server

  • Hard Drives

  • SSDs

  • Batteries

However, these will still be covered by a manufacturer’s or Bytestock warranty. Each item page should feature details of the included warranty, however if you’re ever unsure, speak to our LiveChat team or give us a call on +44 (0) 1753 965 777.

Warranty coverage

Bytestock warranties cover the faults and defects that arise as a result of normal use of the product in line with manufacturer guidelines, such as mechanical failure occurring during standard use.

Bytestock warranties do not cover faults that arise as a result of:

  • Improper maintenance or modification 

  • Software, media parts or supplies not supplied by Bytestock

  • Operation outside the product’s specifications

  • Unauthorised modification or misuse

Warranty procedure

If you experience a fault with an item within its warranty period, please follow the steps below:

The first step is to register a ticket with the Bytestock support team here. You'll need to have the following details on hand:

  • Details of item being returned, including serial number

  • Details of suspected fault

Once requested, the Bytestock support team will issue a Return Merchandise Authorisation (RMA) number, which must clearly feature on the label of the parcel. All goods must be returned in suitable packaging at the customer’s expense, and received within 7 days of the RMA number being issued.

Please use a recorded post or courier service to return items as we cannot be responsible for returned goods until they are received by us.

Please also ensure the items are suitably protected and packaged. Items not suitably packaged may be signed for as damaged and may result in the RMA being cancelled.

Once the returned items have been received and inspected, a replacement or alternative part item will be shipped, or credit offered if no part is available.

Please address all returned items to:

LA Micro Group UK Ltd. RMA

39-40 The Arches, Alma Road

Windsor

Berkshire

SL4 1QZ

RMA no.: 

Item condition

Bytestock supply the highest quality IT hardware sourced from a wide range of trusted suppliers. All items listed on the Bytestock.com site are clearly labelled with their condition and our customers can trust that every single product advertised has been thoroughly tested and verified.

The condition grades of Bytestock products include:

NEW: This is a brand new, unopened item.

NEW OTHER: This is an unused item. May have experienced minimal testing hours.

DELL BOXED: This is an open Dell product, which has been refurbished by the manufacturer. It's box may have been opened to verify contents and will ship in original packaging.

BYTESTOCK REF: This is a pre-owned item which has been tested, refurbished and repackaged.

MANUFACTURER REF: This is a pre-owned item which has been tested, refurbished by its manufacturer and repackaged.

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Warranty Statement

Bytestock is a trading style of LA Micro Group (UK) Ltd.

"LAM" refers to LA Micro Group (UK) Ltd.

In this warranty statement the following words have the meaning given:

  1. “Business Day” means any day other than a Saturday, Sunday or a public or bank holiday in England, Wales, Scotland or Northern Ireland;

  2. “Hardware Product” means the products ordered by the Customer from LAM in an Order accepted by LAM;

  3. “LAM” means LA Micro Group (UK) Limited Company. It is a corporation organized and existing under the laws of the England and Wales, with its Trading Office located at: 39-40 The Arches, Alma Road, Windsor, Berkshire, SL4 1QZ, England, Company Number: 05113241, VAT Number 850-1096-51; and every company which is, for the time being, a subsidiary (as defined in the Companies Act 1985) of that company or holding company (as defined in the Companies Act 1985) of that company or a subsidiary of such holding company;

  4. “Customer” means the person, firm or company ordering from LAM or LAM’s agent or broker. In addition, a customer is any buyer of the LAM’s product for resale who purchases from or through a wholesaler or other intermediate reseller;

  5. “RMA” is an abbreviation for ‘Return Merchandise Authorisation’, which is a part of the process of returning a Hardware Product in order to receive a refund, replacement, or repair during either;

    • a. the Hardware Product's warranty period;

    • b. or within the period specified under The Consumer Protection (Distance Selling) Regulations 2000.

The purchaser of the product must contact the manufacturer (or distributor or retailer) to obtain authorization to return the product. The resulting RMA or RGA number must be displayed on or included in the returned product's packaging; no returns are accepted without this number.

  1. All other words and expressions are to be given their normal English meaning taken in the context of this Warranty Statement. Any dispute as to the meaning of a word is to be settled by reference to the Oxford English Dictionary.

  2. Any reference to a clause shall mean a clause of this Warranty Statement unless otherwise stated.

  3. The use of headings in this Warranty Statement shall be for convenience only and shall not affect the interpretation of this Warranty Statement.

  4. Reference to any statute or statutory provision or any other regulation includes any provision which subsequently supersedes it or re-enacts it (whether with or without modification).

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