Returns & Cancellation information

We all change our minds from time to time. If you’re a non-business customer and you’re no longer sure about your order you can return it to us within 14 days of delivery, no quibbles!

If you’re a business, please view our business returns page.

To return all or part of your order, follow the steps below.

1. Visit the Bytestock (LA Micro) support portal
   
   
   1. Be sure to have your order/invoice number and item serial numbers (detailed on your invoice) to hand
2. Raise a ticket within 14 days of your original confirmed delivery date
3. Our support team will issue a Return Merchandise Authorisation (RMA) number and send it to you.
4. If an item is faulty, we will send you a pre-paid returns label - follow the instructions on the returns label to arrange for collection with UPS. If items were mistakenly ordered or are no longer wanted, the customer shall cover return shipping costs.
   
   
   1. All items must be returned in their original condition and packaging

Once the returned items have been received and inspected by the Bytestock team, your original payment method will be credited the full purchase amount within 7 days.

If any part of your order is incorrect or if your shipment is damaged upon delivery, please let us know within 24 hours of taking delivery at [email protected] or by calling +44 (0) 1753 965 777.

Bytestock is a trading style of LA Micro Group (UK) Ltd.

“LAM” refers to LA Micro Group (UK) Ltd.

If the Customer’s product fails during the warranty period and the suggestions in the product documentation do not solve the problem, the Customer must do the following, in the stated order, in order to receive support:

1. The Customer must Fill in an RMA form at by clicking on the RMA button in the footer of the website
2. Before telephoning LAM, the Customer must disclose the following information:
   
   
   1. Product Serial Number;
   2. Model Number; and
   3. Invoice number
3. The Customer must then telephone LAM’s offices in Bracknell on (+44) 01753 625 111 and ask to speak to technical support.
4. Once the RMA has been approved, the Customer must then raise a PO with LAM.
5. Once the RMA has been approved, the Customer will then ship the Hardware Product to LAM with a copy of the RMA email sent by LAM to the Customer and all of the original Hard Products inclusive in the original invoice.
6. The Customer must clearly write the RMA number on the outside of the packaging when returning the Hardware Product to LAM. Failure to do so will result in LAM not accepting any liability for damages caused to the Hardware Product.
7. The Customer is responsible for the loss of shipment, logistics and insurances involved when shipping the Hardware Product to LAM.
8. LAM will not accept liability to any loss or damage incurred during the delivery process, inclusive of shipping and delivery to LAM.
9. The Customer must use an LAM-certified courier, solely inclusive of the following:
   
   
   1. TNT Holdings B.V. trading as TNT Express
   2. UK – UPS Limited trading as
   3. Parcelforce Worldwide trading as Parcelforce
10. All Hardware Products that have undergone an RMA application must be returned to LAM within fourteen (14) days of RMA.
11. If the customer does not return the Hardware Product that has undergone the RMA process to LAM, LAM will credit the account provided by the Customer on the PO for the amount stated on the PO.

The European Consumer Protection (Distance Selling) Regulations 2000 states that the Customer has the right to return any products for any reason within 7 days of purchase beginning the day after the day on which the item is delivered.

1. In order for LAM to accept the cancellation, LAM must be informed in writing either by letter, fax or email and will not accept cancellation via telephone.
2. The Customer must take reasonable care of the Hardware Products.
3. The Customer must not open the packaging that the Hardware Product was shipped in.
4. If the Customer is found to have opened to the packaging that the Hardware Product was shipped in, Customer will be subject to a minimum twenty per cent (20%) handling /restocking fee.
5. If the Customer is found to have ordered incorrectly, LAM reserves the right to charge the Customer a minimum twenty per cent (20%) handling /restocking fee.
6. The packaging of the returning cancelled Hardware Products must be in pristine condition otherwise the Customer will be subject to a minimum 20% handling /restocking fee.
7. Returned Hardware Products must be accompanied by all of the original paperwork.
8. The logistic and insurance costs of returning the cancelled Hardware Product to LAM will be the responsibility of the Customer.