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Business returns procedure

Business returns procedure

How to return items

If you’ve ordered on behalf of a business, follow the steps below to return items.

  1. Visit the Bytestock (LA Micro) support portal

    1. Be sure to have your order/invoice number and item serial numbers (detailed on your invoice) to hand

  2. Raise a ticket within 14 days of your original confirmed delivery date

  3. Our support team will issue a Return Merchandise Authorisation (RMA) number and send it to you, along with a pre-paid returns label

  4. If an item is faulty, we will send you a pre-paid returns label - follow the instructions on the returns label to arrange for collection with UPS. If items were mistakenly ordered or are no longer wanted, the customer shall cover return shipping costs.

    1. All items must be returned in their original condition and packaging

Once the returned items have been received and inspected by the Bytestock team, your original payment method will be credited the full purchase amount within 7 days.

Restocking fee

We reserve the right to charge business customers a 20% restocking fee for all cancelled orders.

If any part of your order is incorrect or if your shipment is damaged upon delivery, please let us know within 24 hours of taking delivery at [email protected], by calling +44 (0) 1753 965 777, or contact your Bytestock account manager.

Any questions? Get in touch

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